What is emotional intelligence?
Have you ever heard the term "emotional intelligence"? In this episode I describe exactly what emotional intelligence is and how you can and should use it to be successful in your business no matter what you do. Plus I include some ideas around tools you might use to grow your impact and how to incorporate emotional intelligence into your business plan.
As promised in the broadcast, below is an overview of understanding how to determine someone's personality type on linkedin! Yes this could have been an amazing free download, webinar or ebook but I felt generous today!
Understand personality types when you are building relationships and use this information to improve your interaction. First I will give you a high-level overview of the personality types and traits and then discuss how you may be able to determine others personality types.
Driver Drivers like logic and deep examination of systems. Pioneer Pioneers like variety, possibilities, and love to generate new ideas. Integrator Integrators like to connect on a personal level and figure out how the pieces fit together. Guardian Guardians like concrete reality; they respect what is tried and true.
Each personality type shares things that energize and drain them.
- Big-picture thinkers
- nonlinear thinkers
- large social network
- doers, not planners
- not methodical
- disinterested in details
…but they can also be
- susceptible to boredom
Example of a Pioneer
Richard Branson “A business has to be fun and exercise your creative instincts.”
I’ve always had the urge to live life to its full.“
“I never get the accountants in before I start up a business. It's done on gut feeling.”
“I have always thought rules were made to be broken.”
“…in jail or a millionaire”
- methodical: linear thinkers, structured
- detail-oriented: meticulous, thorough
- planners: deliberate, logical
- reserved: calm, less expressive
- controlled: disciplined, slow speakers
- respectful: hierarchical, loyal
- realistic: fact-oriented, not brainstormers
- risk-averse: frugal, want tried and true
- conventional: less exploratory, low novelty seeking
…but they can also be
Example of a Guardian
Janet Yellen, Chair of the US Federal Reserve
“…our approach during this phase must be particularly dependent on information from incoming data.”
‘a cool head who prepares carefully ahead of time rather than making decisions on the fly’
‘Her personal style more closely resembles Mr. Bernanke’s soft-spoken manner.’
“I did listen to her more carefully because she articulates her position in a way that you can follow it analytically,”…“Intuitions are useless. Janet’s conversation and her presentations were factually based, and that always got my attention.” – Alan Greenspan
- skilled with numbers
- tough-minded, driven
- inventive, experimental, focused
- intellectually creative
- skeptical, daring, strategic intelligence
- exacting, intolerant of ambiguity
- goal-oriented, intent on achievement over relationships
- mechanically/technologically savvy
- understand rule-based systems (math, engineering, computers)
But they can also be
- Less empathetic
- Mind blindness
Example of a Driver
Irene Rosenfeld, Chairman and CEO, Mondelēz International
“Patience is probably my most challenged virtue. I have a great sense of urgency.”
Listed as the #2 most powerful woman by Forbes magazine in 2010.
Publicly ‘brawled’ with Warren Buffett, moving forward with a $19B acquisition of Cadbury after he called it ‘dumb’ and sold 33 million shares of Kraft.
Goal growing up was to become the President of the United States.
Hobbies include tennis, biking and rollerblading. “Endorphins are a powerful thing.”
- value relationships
- big-picture thinker
- emotionally expressive
…but they can also be
Example of an Integrator
Tony Hsieh, Founder and CEO, Zappos
“We implement this partnership mentality in many ways at Zappos, but it all begins with the Golden Rule: Treat others as you'd like to be treated.”
“I really prefer to focus on just building relationships and getting to know people as just people, regardless of their position in the business world or even if they're not from the business world.”
Stresses the importance of relationships and communication
“I think of our vendors as friends. We enjoy each other's company. We respect and value our relationships, and want to see each other do well.”
While at Harvard, Hsieh managed the Quincy House Grille selling burgers to the students in his dorm; his best customer Alfred Lin, would later be Zappos’ CFO and COO.
Below are traits that are shared by adjacent types; individuals usually have the least in common with the type opposite them. This can help you bring the right people to your strategic meetings and/or understand better how to connect.
You may be able to determine another individual’s personality type by identifying key words they use in conversation. When listening to what someone is saying you can often determine their personality type.
- For example, a Pioneer may use the words, “fun and dynamic”
- A Driver may use the words “smart and debate”
- An Integrator may use the words “kind and personal”
- A Guardian may use the words “honest and should”
When visiting a linkedin.com profile, for example, you will want to focus on their activities, their career choices, and any quotes that they say or others state. Typically, activities as well as words used to describe a person’s career, volunteer activities etc., can be utilized to determine their personality.
Now put this into practice and identify a challenging relationship or someone you want to know. Determine what ways you can improve your interactions to enhance your relationships based upon their personality type.
This can take practice so I highly recommend you begin with those you know and see if you can determine each other’s personality type looking at your profiles together. Knowing this information should help you better understand how to present information, services and interact with your clients.
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